Refund Policy

1. Introduction

At Little Pepe Accessories, we want you to be completely satisfied with your purchase. We understand that sometimes a product may not meet your expectations, which is why we've established this refund policy to ensure a smooth and fair process for returns and refunds.

This policy outlines the conditions, timeframes, and procedures for requesting refunds for products purchased from our website llittleppe.com.

By making a purchase from Little Pepe Accessories, you agree to the terms of this refund policy.

2. Return Eligibility

2.1 Eligible Returns

To be eligible for a return and refund, the following conditions must be met:

• The return request must be initiated within 30 days of receiving the product
• The item must be unused, unworn, and in its original condition
• The item must be in its original packaging with all tags attached
• You must have proof of purchase (order confirmation email or receipt)

2.2 Non-Eligible Returns

The following items are not eligible for return or refund:

• Items that have been worn, used, or altered
• Custom or personalized products (unless defective)
• Sale items marked as "Final Sale" or "Non-Returnable"
• Items returned more than 30 days after delivery
• Gift cards
• Downloadable products
• Items with missing tags or packaging
• Intimate items (for hygiene reasons)

3. Return Process

3.1 Initiating a Return

To initiate a return, please follow these steps:

1. Contact our customer service team at [email protected] or call +44 3765 008733 within 30 days of receiving your order
2. Provide your order number, the items you wish to return, and the reason for your return
3. Our team will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number and return instructions
4. Package the item(s) securely in their original packaging with all tags attached
5. Include the RMA number on the outside of the package
6. Ship the package to the provided return address using a trackable shipping method

3.2 Return Shipping

Customers are responsible for return shipping costs unless:

• The item received was defective or damaged
• The incorrect item was shipped
• The return is due to an error on our part

For returns due to our error, we will provide a prepaid return shipping label. Please keep all shipping receipts and tracking information until your return is processed.

3.3 Return Address

Please send returns to:

4. Refund Process

4.1 Refund Timeline

Once we receive your returned item(s), our team will inspect them to ensure they meet our return conditions. The inspection process typically takes 1-3 business days.

If your return is approved:

• We will process your refund within 5 business days of inspecting the returned items
• You will receive an email notification when your refund has been processed
• Refunds typically appear in your account within 5-10 business days, depending on your payment method and financial institution

4.2 Refund Methods

Refunds will be issued using the original payment method:

• Credit/Debit Card: Refunded to the original card used for purchase
• PayPal: Refunded to your PayPal account
• Bank Transfer: Refunded to the originating bank account
• Store Credit: Issued as store credit if the original payment method is no longer available or at customer's request

4.3 Partial Refunds

In some cases, we may issue partial refunds:

• If an item is returned with signs of wear, damage, or use
• If components or accessories are missing
• If the original packaging is damaged or missing
• For items purchased with a discount or promotional code

We will communicate the reason for any partial refund before processing.

5. Exchanges

We do not directly process exchanges. If you would like to exchange an item for a different size, color, or product, please follow these steps:

1. Return the original item following our standard return procedure
2. Place a new order for the desired item

This approach ensures faster processing and allows you to secure the new item while the return is being processed.

6. Damaged or Defective Items

If you receive a damaged or defective item:

1. Contact our customer service team within 48 hours of receiving the item
2. Provide clear photos of the damage or defect
3. Include your order number and a description of the issue

For damaged or defective items, we will cover the cost of return shipping and expedite the refund or replacement process.

Depending on inventory availability and your preference, we will offer:

• A replacement of the same item
• A full refund including original shipping costs
• Store credit with an additional 10% bonus

7. International Returns

For international orders, the same 30-day return policy applies, but please note:

• International customers are responsible for return shipping costs unless the item was defective or shipped incorrectly
• Any customs fees, import duties, or taxes incurred during the return shipping process are the customer's responsibility
• We recommend using a trackable shipping service with insurance
• International returns may take longer to process due to shipping and customs clearance times

Please mark the package as "Returned Merchandise" and include the original order number on the customs form to help avoid additional customs fees.

8. Special Circumstances

8.1 Gift Returns

If you received an item as a gift and wish to return it:

• You will need the order number from the gift receipt or the original purchaser
• Refunds for gifts will be issued as store credit to the gift recipient
• The original purchaser will not be notified of the return

8.2 Late Returns

Returns requested after the 30-day period may be accepted at our discretion and only for store credit. A 20% restocking fee may apply to late returns.

8.3 Order Cancellations

If you wish to cancel an order:

• Orders that have not yet shipped can be cancelled for a full refund
• To cancel an order, contact customer service as soon as possible with your order number
• Once an order has shipped, it cannot be cancelled and must go through the standard return process

9. Exceptions to This Policy

We reserve the right to make exceptions to this policy at our discretion, particularly in the following circumstances:

• During holiday seasons or special promotions when alternative return terms may be specified
• For loyal customers with a history of purchases
• In cases of exceptional circumstances beyond a customer's control

Any exceptions are made on a case-by-case basis and do not set a precedent for future transactions.

10. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to the website. Your continued use of our services after such modifications constitutes your acceptance of the revised policy.

The policy that applies to your order is the one in effect on the date of purchase.

11. Contact Information

If you have questions about our refund policy or need assistance with a return, please contact us:

We aim to respond to all inquiries within 1-2 business days.